Our Accessibility Audits:
reflecting your needs

At Hassell Inclusion we have delivered remote audits for years. Our experience has led us to develop 3 types of audit:

  • Standard Accessibility Audit – a remote review of an agreed selection of your site or app’s pages, producing a report on where they meet/miss the WCAG 2.1/2.0 AA guidelines, and a prioritised action plan to help fix issues & improve compliance.
  • Live Accessibility Audit – an accessibility expert spending 1 day remotely with your digital team finding issues in your site, app or tool’s 3 key user journeys to give a prioritised action list in your bug tracking system to speed up fixes
  • New Snapshot Audit – an agile way to check your site or app’s accessibility, with an accessibility expert spending 2 hours remotely with your team demonstrating issues in 1 key user journey to give practical insights on how to improve it

Demonstration of a Snapshot Audit

Jonathan: At Hassell Inclusion we know people are creating sites and apps at a faster rate than ever right now. So we’ve added in a quick new way of finding accessibility issues called Snapshot Audits. We spend a couple of hours working through the key user journey of our client’s site with their team over Zoom, demonstrating the issues we find. To give you a glimpse of what we can do in a snapshot audit I’ve asked Rob and Jon from my team to give you a quick demo. And, just for the demo, we’ve broken our site’s accessibility, to illustrate three common problems, how we’d find them in a snapshot audit, and help you to fix them. They’ll look at colour contrast that impacts people who are vision impaired, markup of headings for people who use screen readers, and visible focus for keyboard users tabbing around the page. Over to you Rob…

Rob: Okay, so having a look at the site here,I can see there’s an issue with the navigation color here at the top so let’s… let’s have a quick look and we can check this with a tool in Chrome… So let’s just check the contrast of that blue against white we can see it’s 2.16

Jon: Rob, quick question what should be the contrast level for that?

Rob: So we’re looking for a contrast level of at least 4.5 to 1 for any text against a coloured background. So just looking at the stylesheet here let’s just change that blue to black, and then check it again let’s have a look now… We can see it’s up to 21 to 1 now which is great.

Jon: What about the headings?

Rob: So I’m using ChromeVox screen reader here… so if I jump to this one

Screen reader: Our latest in thought leadership, heading 2

Rob: It’s announced as a heading 2. Let’s have a look at this one…

Screen reader: Empowering organisations globally to embed digital accessibility, article

Rob: So it’s announced as an article. I’d expect that to be the main header of the page. Let’s have a look to see what’s going on… So we can see here , rather than a heading, it’s been marked up as a P tag. So let’s change that to a heading 1, and try again…

Screen reader: Article, Empowering organisations globally to embed digital accessibility, heading 1

Rob: Great. That’s now a heading 1.

Jon: Great Rob. Now we’ve done the home page, what about if someone wants to contact us?

Rob: OK. So looking at the contact us page here if you’re just using a keyboard you want to know exactly where you are. So at the moment I’m in ‘Enter your name’ input. If I start tabbing I can see the cursor there in ‘Phone number’ and then nothing – I can’t see that I’ve landed on the select input. So here’s a little tweak that I made, adding a border to the select just to give you an example of how this could work. So you can see the cursor now: my name, email, phone number… and when I tab onto the select, we’ve added a 5 pixel green border on to that. And this is something that we would look to introduce onto to all our inputs. You can obviously tweak the design to suit your site and brand.

Jonathan: So that’s Snapshot Audits. I hope that’s given you some understanding of how they can help you improve your website’s accessibility. If you want any more information please find it on our website. Thanks so much for watching

Why do you want an audit?

Here are the key reasons clients come to us to talk about audits:

  • Remote working: To assess the accessibility of your digital tools for your staff working remotely.
  • Improving Customer Experience: To understand what it’s really like to use your website or mobile app. Are there any pain points for people with disabilities or people who are ageing? Helps you improve the overall customer experience to generate revenue and drive business results.
  • Product Development: To check compliance with standards during development or launch planning. Helps you check your development is going in the right direction, and advise on accessibility quality when nearing product launch.
  • Increase Accessibility Understanding in Teams: To drive understanding and importance of accessibility to your development team.
  • Response to Legal Threat: To assess your risk from the threat of legal action, by assessing compliance with accessibility standards and guidelines.

Our audits, the detail:

Standard Accessibility Audit

  • A review of an agreed selection of pages against WCAG 2.0/2.1 AA, to identify failures against the guidelines
  • A report with executive summary of key issues found and a detailed breakdown of all issues ranked by severity
  • A recommended action plan for prioritising fixing issues
  • A 1 hour follow-up call to discuss effective ways of implementing the findings in the report

Remote Snapshot Audit

  • 2-hour review of the accessibility of your site, app or tool's key user journey via video conference with our expert
  • Quick & agile - great for those on a tight schedule or who want to ask questions of our experts
  • Able to see assistive tech such as screen readers used, and any accessibility issues live on screen
  • A copy of the audit session recording

Remote Live Accessibility Audit

  • Two 3 hour sessions with our experienced auditor remotely with your development team
  • Review of up to 3 agreed key customer or staff journeys (like purchasing, registering or signing-up online) to find accessibility issues
  • Demonstration of the typical ways disabled customers will interact with your product
  • Interactive session allows you to add prioritised accessibility issues into your own bug-tracking tools, and be involved in implementing immediate simple fixes
  • Practical and effective way to increase your team's understanding, through asking questions and advice from our accessibility expert
  • A copy of the audit session recording
  • A 1 hour follow-up call

Why choose us?

  • Embedded in your process: Your audit prevented us from making mistakes early on. It put us on the right path from the very beginning
    Design Lead, Disability Charity, London
  • Insights not just compliance: Your Live Accessibility Audit showed us how people with impairments use our site, and allowed us to learn from your expert - you just cannot get this insight from a report alone
    Developer, Medical Research Charity, London
  • From good to great: Your audit expert asked questions about our accessibility that we hadn’t even thought of. We learnt so much more than we expected!
    Head of Digital, International Retailer

Our auditors: meet Yac

Like all our auditors, Yac is highly experienced, having worked in accessibility for over 10 years. He situates all audits in the real-world impact of the accessibility issues he finds. Talking with him, his passion shows through, as he uses insights from user research with people with disabilities and usability best practice to make audit results come alive.

Yacoob's latest thought leadership

Yacoob Woozeer